We need your help - please complete the Family Urgent Response System Survey

The Family Urgent Response System is “a coordinated statewide, regional, and county-level system designed to provide collaborative and timely state-level phone-based response and county-level in-home, in-person mobile response during situations of instability, to preserve the relationship of the caregiver and the child or youth.” It is available to children and youth currently or previously in foster care and their caregivers.FURS will include the following services: 

  • A toll-free statewide hotline available 24 hours a day, 7 days a week staffed with caring counselors trained in conflict resolution and de-escalation techniques for children and youth impacted by trauma. CDSS will be contracting with a community partner to manage the statewide hotline. The hotline staff will not be state or county staff. 
  • If needed, County Mobile Response System and Stabilization Teams are also available 24 hours a day, 7 days a week to provide in-home de-escalation, stabilization, conflict resolution, and support services and resources and ongoing support services beyond the initial mobile response. A caregiver, child, or youth can decline a warm handoff to mobile response if they feel they have received the support they needed over the phone through the statewide hotline. 
  • Hotline and mobile response staff trained in working with children and families who have experienced trauma. The hotline and mobile response teams will not include law enforcement. 

How FURS Will Help and Why It’s Important: 

  • Provide current and former foster youth and their caregivers with immediate, trauma-informed support when they need it. 
  • Prevent placement moves. 
  • Preserve the relationship between the child or youth and their caregiver. 
  • Provide a trauma-informed alternative for families who previously resorted to calling 911 or law enforcement. 
  • Reduce hospitalizations, law enforcement contacts, and placement in out-of-home facilities. 
  • Promote stability for youth in foster care, including youth in extended foster care. 
  • Promote healing as a family. 
  • Improve retention of current foster caregivers.


We kindly ask that you take approximately 10 minutes to complete a 16 question survey that will help inform us about what the need/ demand for this program may be and how we can best implement it. Please complete the survey by December 11, 2020 and share it with your others in your organization. 

Survey link: https://www.surveymonkey.com/r/FV33JTN