County increases online access as a part of Covid-19 response

Monday, March 23, 2020

In response to the Governor’s Executive Order N-33-20 to shelter in place Glenn County has implemented business continuity practices to ensure we continue to operate and are here to serve you. Although business offices are closed to walk-in services we are here and continue to provide essential services to the public through alternative means of communication. In order to ensure access to services during this period we have posted various online options for all County offices. Before you come by please see the following resources listed by department that are available.

DEPARTMENT	SERVICE DELIVERY INFORMATION – ALTERNATIVES TO IN PERSON SERVICES
AG COMMISSIONER Sealer of Weights and Measures Certified Unified Permit Agency (CUPA) Water Resources	Please call ahead of your visit to learn how we are available to help you. The doors are closed to the public currently, but you are welcome to drop by the office and we will meet you outside. A table and shade tent have been set up or you can remain in your vehicle and we will come out to you. Please know, all of our services are operational, but we have changed some processes. Items can be left in the secure drop box, located to the left of the front door, payments are accepted and receipts will be mailed. You are invited to email the department at agcommr@countyofglenn.net or call 530-934-6501.
AIR POLLUTION CONTROL	Please call ahead of your visit to learn how we are available to help you. The doors are closed to the public currently, but you are welcome to drop by the office and we will meet you outside. A table and shade tent have been set up or you can remain in your vehicle and we will come out to you. Please know, all of our services are operational, but we have changed some processes. Items can be left in the secure drop box, located to the left of the front door, payments are accepted and receipts will be mailed. You are invited to email the District at apcd@countyofglenn.net or call 530-934-6500. @GlennCountyAir
ASSESSOR / CLERK-RECORDER / ELECTIONS	Assessor/Clerk-Recorder/Elections Office will not be able to provide services for walk-in customers until further notice.
Real Estate	No Walk-Ins, Document processing by mail
Marriage Licenses	Suspended until further notice
Birth, Death, and Marriage Records	Requests for vital records (birth, death, and marriage records) submitted online through the Vitalchek service, as well as requests through the mail will be processed. Completed requests will be sent through the US mail.
Business Filings, Official Record Purchases	Business filings and official records (purchase of copies) will not be available. However, filings or requests submitted through the mail will be processed. Completed filings or requests will be sent through the US mail.
General phone Calls and Emails	Phone calls, voicemails and emails may be answered based on availability of staff. Recorder (530) 934-6412, Elections (530) 934-6414, Assessor (530) 934-6402 Please read – Public Notice assessor@countyofglenn.net elections@countyofglenn.net
BOARD OF SUPERVISORS / CLERK OF THE BOARD / COUNTY ADMINISTRATIVE OFFICE	The offices located within the Willows Memorial Hall are now closed to walk-in services. In order to ensure access to services during this period we encourage you to call or email us. Here's How You Can Stay Engaged! You are strongly encouraged to listen to the live audio stream of the Board of Supervisors meetings at Online Minutes & Agendas with live meeting audio. If you wish to make a comment on a specific agenda item, please submit your comment via email to the Clerk of the Board at gcboard@countyofglenn.net by 5:00 p.m. on the Monday prior to the Board meeting. Your comment will be placed into the record at the Board meeting. If you are listening to the audio live stream of the Board meeting and wish to make either a general public comment or to comment on a specific agenda item as it is being heard, please submit your comment, limited to 250 words or less, to the Clerk of the Board at gcboard@countyofglenn.net. Every effort will be made to read your comment into the record, but some comments may not be read due to time limitations. Comments received after an agenda item will be made part of the record if received prior to the end of the meeting. To submit written comments by U.S. Mail or email for inclusion in the meeting record, they must be received by the County Clerk no later than 9:00 a.m. on the morning of the noticed meeting. To submit written comments by email, please forward them to gcboard@countyofglenn.net Phone: 530-934-6400 - Mailing address: 525 W. Sycamore St., Suite B1 Willows, CA 95988
CHILD SUPPORT SERVICES	NOTICE: Due to the Coronavirus pandemic, the child support office will be closed to the public IMMEDIATELY effective 03/24/2020 at 10:30AM and will be closed until further notice. Click here for more information. A variety of options to make your child support payments are available on this flyer. AVISO: Debido a la pandemia del Coronavirus, la oficina de manutencion de hijos estara cerrada al publico INMEDIATAMENTE efectivo 24/03/2020 a las 10:30AM hasta proximo aviso. Oprima aqui para mas informacion. Hay una variedad de opciones para hacer sus pagos de manutencion, estan disponible en la pagina 2 de este folleto.
COMMUNITY ACTION	Glenn County Community Action Department (CAD) is taking every precaution to keep our community safe and contain the spread of COVID-19 (Coronavirus). Offices are open by appointment only. Please contact the staff during regular business hours (Monday-Friday, 8am to 5pm) at the following phone numbers: For Business Services or Glenn Grows Business Incubator, call (530) 865-6165 For Employment Services, Job Training, or Information about Workforce Innovation and Opportunity Act (WIOA): call (530) 865-6165 For Housing Services and Energy Assistance, call (530) 865-6129 Staff can also be contacted toll free by calling 1-800-287-8711 and someone will direct your call. For general inquiries, you can also contact staff at gccad@countyofglenn.net.
COOPERATIVE EXTENTION	UC Cooperative Extension is currently closed to the public, but we are still working! Our Community Education Specialists and Advisors are working remotely and are available via email, mobile phone, zoom and other virtual communications technologies. County staff are in the office during regular business hours and are available via phone and email. 530-865-1107 glenn@ucanr.edu Please call the office if you need access to educational materials or curriculum and staff will bring the items to you. Please read – Public Notice
DISTRICT ATTORNEY	Our office is still open for County business but the doors will be locked to outside visitors. As you are making your rounds delivering items to our office, please either call or email us & someone will meet you at the door. We can be reached at (530)934-6525.
FINANCE	Department of Finance office is closed to the Public. Our office is still open for County business but the doors will be locked to outside visitors. As you are making your rounds delivering items to our office, please either call or email us & someone will meet you at the door to let you in. All processes such as payroll, accounts payable, etc. are operating as business as usual and will remain on normal schedule. Thank you for your patience & understanding. Please read – Public Notice
GENERAL COUNTY SERVICES County Facilities County Fleet	Extra precautions are being taken to sanitize and disinfect the employee and public areas in and around our County’s Buildings, and other public areas like park/public restrooms, picnic tables and seating, boat launch restrooms, and lobbies. Vehicles are being treated before and after service with special attention to door handles, steering wheels, gear shifts, etc. County Facilities 530-934-6545 Facilities2@countyofglenn.net County Fleet 530-934-6544 Fleet@countyofglenn.net
HEALTH & HUMAN SERVICES AGENCY	Health and Human Services Agency (HHSA) remains open! In taking extra steps to keep patrons and staff safe, we have made modifications to in-person services and our lobby hours. CLICK HERE for current department notifications on services offered during the Coronavirus (COVID-19) response. For the latest Glenn County updates on the Coronavirus (COVID-19) CLICK HERE. We thank you for working with us to keep our community healthy.
PERSONNEL	At Personnel, our lobby is closed. Applicants are able to access applications and apply for positions on line. We are also providing face to face services by appointment only, observing social distancing. APPLY ONLINE!
PLANNING & COMMUNITY DEVELOPMENT Building Department Environmental Health Planning Division	In person services are suspended until further notice. Building permit inquiries, applications, and plans may be submitted electronically via Email. Environmental Health Permits shall be submitted via Email, Postal Service or Drop off Box. During this time, fees collected will be limited to Check (mailed with application) or Credit Card payment over the phone. Planning Projects shall not be submitted in person. All new Planning Projects shall be submitted via, Email, Postal Service or in the Drop off Box located outside the PCDSA office at 225 N. Tehama Street. During this time, fees collected will be limited to Check (mailed with application) or Credit Card payment over the phone. Please read – Public Notice ppwabuildinginspection @countyofglenn.net Environmental@countyofglenn.net planning@countyofglenn.net
PROBATION	Lobby is open from 9:15 AM to 5 PM. Testing administered between 8:15 AM to 9:15 AM. Call in advance with any questions.
PUBLIC WORKS	We remain open with no changes to services, but walk in consultations are suspended for the time being. Landfill Operations: Remain in your vehicle while at the Scale House. Payment by credit or debit card is preferred. Adhere to social distancing best practices when unloading waste Roads Division: If you wish to meet in person, please schedule an appointment via phone or email. If staff availability allows we can meet in the field at the location in concern, otherwise staff will meet you at your vehicle in the parking lot. Airports Division: To report an issue at either Haigh Field Airport or Willows-Glenn County Airport, please call or email. Please refer to public notice for more information. Please read – Public Notice For general inquires call 530-934-6530 publicworks@countyofglenn.net Road Shop deliveries call 530-934-6534 roads@countyofglenn.net Scale House call 530-624-0286 solidwaste@countyofglenn.net. airports@countyofglenn.net
SHERIFF Animal Control, Civil Division, Coroner, County Jail, Office of Emergency Services, Search & Rescue	Office lobby is OPEN to all for in-person services. Concealed Carry Weapons services remain to be done by appointment only.
VETERAN'S SERVICES	The office lobby is closed. Veteran's are welcome and encouraged to call for an appointment.

County Administrative Office

Press Release, Public Information, Public Notice