Complaint Resolution

  • Custodial parties or non-custodial parents can file a complaint with the Department of Child Support Services either orally or in writing.
  • You should give the county your contact information, the case name and number, and the issue you want resolved.
  • Your complaint may be about any Department of Child Support Services or Franchise Tax Board action or inaction; except for complaints about court orders, custody, or visitation.
  • You must make the complaint within 90 days of when you knew about the problem.
  • The Department of Child Support Services will have someone other than the caseworker involved with your complaint investigation and try to resolve your complaint.
  • If the complaint is out of the county’s area, it will be sent to the right county within five days.
  • The Department of Child Support Services must give you a written response to your complaint within 30 days of when the received your complaint.
  • The investigator will tell the Department of Child Support Services or Franchise Tax Board what they must do to resolve the issue.
  • If you are not satisfied with the county’s response, the Department of Child Support Services will send a written notice to you with information on your rights to a State Hearing